Insights

Notes on where businesses lose money that they cannot see, and what to do about it.

• Automation

  Automating a broken process makes it worse, faster

  Most disappointing automation projects fail on sequencing, not technology. The order of operations matters more than the tooling.

• Financial management

  Late numbers are history, not control

  A month-end close that lands three weeks late is a record of what happened. It is not a mechanism for changing what happens next.